ÉHG North-Hungarian Waste Management cPlc.

The management of the ÉHG – Északmagyarországi Hulladékgzdálkodási ZRT has committed itself to the operation and perfection about the quality assurance. We would like to become more effective by raising the complacency of our clients and partners. For it we:

1. We have defined the company policy, aims of quality management and environment, and the programmes,
2. The management make every level of the company aware of the importance of fulfilling the requirements by the partners and the laws,
3. Before making a contract the requirements of the partner are defined, considering the laws as well,
4. There are management controls in order to guarantee the appropriate and effective work of the system,
5. The management guarantees the necessary resources for the effective work.

The president director of ÉHG ZRT has defined the company policy that is in accordance with the strategy of the company, its aims, the Investment plan, and the 5 year long-term plan. In it he has declared his liability for realising the quality ordered by the clients, raise the affectivity of environment protection, and raise the affectivity of quality – and environmental management. In the training system it is an important aspect for the colleagues to get more information about the company policy and to understand it. The issues of the company policy are hanged in the landfills, so everybody can read them.

The quality management aims have been defined in accordance with the current company policy and the commitment for the continuous development, and these aims refer to every level of the company. The president director refers to the realisation of the aims.

Our quality- and environment management system that was established in 2000 can only be effective if each of our workers takes part in its realisation. It is important part of our strategy to encourage our employees to share with us their developing-mending ideas and suggestions. The appreciation and rewards of groups and individuals have encouraging effect; and the quick procession of the suggestions has similar effect as well. The management gives opportunity to form work groups that try to realise the raised ideas and suggestions.

The services that the clients consider as quality will rise their satisfaction. The complacency of the client can be reached if we fulfil their hidden claims. So that we use techniques and methods that show the hidden and the open claims, and the feedback of information is possible. Here we can mention the uniform appearance of the staff of the collecting cars (uniforms), and the container administration via telephone. Our clients tell their complaints, announcements via telephone, or in letter, or personally. We react immediately for the announcement, then we evaluate the experience and feedback it into our work process. It is required from each of our employees to be customer focused. In the future, we will continuously follow the level of customer satisfaction, because the factors that have effect on it change all the time.

We define, collect, and analyse the data that is suitable to prove the affectability of the quality- and environment management system, and to evaluate, where possible is to continuously develop the quality management system.

In our quality management system we plan our activities’ process, in order to reach the required quality.

The plan involves:

1. Defining the quality aims,
2. Establish the processes and documentations, create the resources and the contrition system,
3. To do the Verifying and approval checking, and to accept the criteria,
4. Defining the necessary notes.

We consider the following things in our service:

1. the law for the service ordered by the customer,
2. the latent claims that are not defined by the customer,
3. further requirements in connection with the service ( standards, laws, other rules ).

We get information through examining the satisfaction of the customers and this information refer to our affectivity of work process, or we can conclude compliance of the work process.

We have detailed wreck plan within our environment management system.